Customer Service FAIL

I often complain about customer service in New Zealand, which in some instances appears to be non-existent. Service workers really do seem to have no idea just who pays their wages. Case in point air carrier Jetstar. My friend Mike, who has a crew of DJs, was booked on a flight to Wellington this morning. The Jetstar staff then made a series of grave errors: Refused Mike and his three colleagues entry onto the flight for being “too late”, despite having arrived with ample time to spare

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