Diffusing the Difficult Dude
If you’ve ever had an occasion when some really obnoxious person not only interrupted what you were doing, but through their weirdness and emotional energy, just overtook the situation; these are difficult people. The question is, how do you diffuse a difficult person? One of the things I know will absolutely not work is responding in kind. It’s tempting when someone bullies their way into a situation. Maybe it’s a meeting they take over, or they’re angry and upset about something they