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The next time someone treats you badly, don’t start yelling or vow to get revenge. But don’t quietly walk away either. Instead, just WAC’em!

“WAC” is Barbara Pachter’s formula for finding the words to make you “polite and powerful” in virtually every kind of difficult conversation. It’s a combination of traditional business etiquette, good manners, and a decent concern for another person’s feelings, employing the techniques of assertive-but not aggress… More >>

The Power of Positive Confrontation : The Skills You Need to Know to Handle Conflicts at Work, at Home, and in Life